Refund & Cancellation Policy

1. Cancellation

You can cancel your Leivarsubscription at any time from your profile page (Manage Plan → Manage Billing opens the Stripe customer portal where the cancel button lives). Cancellation takes effect at the end of the current paid period. Until then you keep your plan's features and any unused tokens in the current cycle. You will not be charged for the next cycle.

Cancelling does not delete your account or your content. To delete everything, use "Delete Account" on the profile page; that cascades through all your data per the Privacy Policy Section 8.

2. Refunds — general rule

We do not generally refund subscription fees once a billing period has begun and you have used the Service. If you cancel mid-cycle you keep access until the end of the period but do not receive a pro-rata refund for unused time.

Token top-up packs are digital content delivered immediately on purchase. Once tokens are credited to your account they are non-refundable.

We may, at our discretion, make exceptions where there has been a billing error, a serious Service-wide outage, or the mistaken processing of a transaction you did not authorise. Write to kamugishaibrah@gmail.com and we will review the request promptly.

3. EU consumers — 14-day right of withdrawal

If you are a consumer in the European Union you have the right under Article 9 of Directive 2011/83/EU (the Consumer Rights Directive) to withdraw from a distance contract within 14 days of conclusion, without giving any reason.

Loss of the right for digital content. Article 16(m) provides that you lose the right of withdrawal for the supply of digital content not on a tangible medium once performance has begun, provided that (a) you have given prior express consent to immediate performance and (b) you have acknowledged that you lose the right of withdrawal once performance starts. When you click "Start free" or "Subscribe" on /plans (or top up tokens) we ask for both — your continued use of the Service constitutes that consent and acknowledgment. If you have not yet used the Service after subscribing, you may still withdraw within the 14-day window and we will refund the subscription fee.

How to withdraw. Send an unambiguous statement to kamugishaibrah@gmail.com within 14 days of subscribing. You may use the model withdrawal form available in Annex I of the Directive but you are not obliged to. We will refund within 14 days of receiving your notice, using the same payment method you used for the transaction, unless you expressly agree otherwise.

4. UK consumers — 14-day cancellation right

If you are a consumer in the United Kingdom you have a cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The digital-content carve-out at regulation 28(1)(b) operates the same way as the EU rule above: by consenting to immediate performance and acknowledging that you lose the cancellation right once performance starts, you lose that right when you use the Service.

To cancel, write to kamugishaibrah@gmail.com within 14 days of subscribing. Refunds are processed within 14 days of receipt of the notice.

5. Other consumer-protection regimes

Where the law of your country of residence gives you a mandatory right to refund or withdrawal that is more protective than this policy, that law applies. Examples include Australian Consumer Law guarantees (Schedule 2 of the Competition and Consumer Act 2010), Brazilian Consumer Defence Code (Law 8.078/90) Art. 49 seven-day right of regret for distance contracts, and consumer-protection statutes of various US states.

6. Failed payments and involuntary downgrades

If a renewal payment fails Stripe retries it on its standard schedule. During that retry window you may see reduced Service availability. If retries do not succeed your account moves to a free state. No refund is owed for time spent in a failed-payment state because the Service is still partially available. You can restore your plan at any time by completing the payment.

7. Chargebacks

If you believe a charge is incorrect, please contact us first at kamugishaibrah@gmail.com. We will work with you to resolve the issue. Filing a chargeback with your card issuer without contacting us first may delay resolution and, where the chargeback is subsequently found to be unjustified, lead to suspension of your account.

8. Contact

Refund and cancellation requests: kamugishaibrah@gmail.com.