Terms of Service

Please read carefully. These Terms contain a mandatory arbitration agreement and a class-action waiver (Section 16) for users located in the United States. They limit your remedies and require disputes to be resolved on an individual basis. They do not affect any non-waivable rights you have under the consumer-protection laws of your country of residence.

1. Who we are and what you're agreeing to

These Terms of Service ("Terms") form a binding contract between you and Leivar (operated by Kamugisha Ibrahim)("Leivar", "we", "us", "our"), the operator of the Leivar Service. By creating an account, accessing the Service, or clicking "I agree", you accept these Terms, our Privacy Policy, our Acceptable Use Policy, our Cookie Policy, and our Refund & Cancellation Policy, each incorporated by reference.

Leivar is registered at Canada (full operator address available on written request via legal email) and governed by Canada. Contact us at kamugishaibrah@gmail.com.

2. Eligibility

You may use the Service only if you can form a binding contract with us under the laws of your country of residence, and only if doing so is not prohibited by any applicable export, trade, sanctions, or content laws. You must be at least 18 years old (or the age of majority where you live) to enter into a paid subscription. Users under that age but at or above the applicable minimum age for online services (13 in the United States; 13–16 in EU Member States; 13 elsewhere unless local law provides otherwise) may use the Service only with the consent of a parent or legal guardian who accepts these Terms on their behalf.

You are responsible for all activity under your account. Accounts are personal; you may not share login credentials or permit anyone else to use your account.

3. The Service

Leivar is an AI-orchestrated content operating system. The Service includes (subject to your plan): chat with AI agents, content generation across text, image, video, and audio modalities, an editor and workspace, a knowledge graph, scheduling and publishing to third-party social platforms, comment monitoring with drafted replies, analytics, and optimisation suggestions. Specific features may be added, changed, or removed; we will give reasonable notice of material changes.

Beta and preview features.Some features may be marked "beta", "preview", or "coming soon". Those are provided on an as-is basis, may change or be withdrawn at any time, and may not carry the same support, SLA, or warranty as released features.

Voice cloning. Where voice-cloning features are available, they may be used only with the consent of the person whose voice is cloned, captured through the in-product consent gate. Outputs are watermarked with content credentials (C2PA). You are responsible for the accuracy of the consent you give and for any downstream use of the cloned voice. See the AUP for full conditions.

4. Your account, your content

4.1 Account security

Keep your credentials confidential. Notify us immediately at kamugishaibrah@gmail.com if you suspect unauthorised use. We may require you to reset your password if we detect compromise.

4.2 What you upload or submit

You retain all rights you have in the prompts, files, brand assets, scripts, voice samples, and other content you submit to the Service ("Your Content"). You grant Leivar a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, copy, transmit, store, modify (only as necessary to render or process), and display Your Content solely for the purpose of operating, improving, and securing the Service and providing it to you. That license terminates when you delete Your Content or your account, except for backups retained for the period described in the Privacy Policy and except where retention is required by law.

We do not use Your Content to train our own foundation models, and we do not opt your data into any third-party model provider's training program. See the Privacy Policy Section 5 for the full treatment of AI processing.

4.3 Your representations about content

By submitting Your Content, you represent and warrant that you either own it or have all rights and permissions necessary to submit it and to grant the license in Section 4.2; that the content does not infringe any third party's intellectual property, privacy, publicity, or other rights; that any people depicted, named, or voiced in the content have consented as required by the law of their residence; and that submitting the content does not violate any law or third-party agreement.

5. AI outputs

Subject to your compliance with these Terms and the underlying model providers' terms (which we pass through to you in Section 8), we assign to you, to the maximum extent we can assign, our rights in the outputs the Service generates from your prompts ("Outputs"). You may use Outputs for any lawful purpose, including commercial use.

We make no warranty that any Output is copyrightable. Current guidance from the U.S. Copyright Office (and similar guidance in the EU and UK) is that purely AI-generated content may not qualify for copyright protection because the work of authorship requirement may not be met. Whether an Output is protectable in any particular jurisdiction depends on your creative input, the degree of post-generation editing, and local law. Seek counsel if copyrightability matters to your use case.

We make no warranty that Outputs are unique, accurate, or free of resemblance to existing works. AI models can produce content that incidentally resembles training-set material. You are responsible for clearing any rights, performing the originality checks appropriate to your use, and obtaining disclosure or release where the law of your jurisdiction requires it (for example FTC AI-disclosure rules in the United States, EU AI Act Art. 50 transparency obligations, and UK Advertising Standards Authority guidance for advertising).

We may apply visible labels or invisible content credentials (C2PA) to certain Outputs, particularly those produced by voice-cloning, face-swap, or other synthetic-media tools. You agree not to remove or tamper with those credentials.

6. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy. The AUP describes what content is prohibited (including CSAM, content that incites violence, harassment, non-consensual intimate imagery, certain deepfakes, fraud, malware, and content unlawful where you are publishing it) and the actions we may take in response. Breach of the AUP is breach of these Terms.

7. License to use the Service

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business or personal use during the term of your account, in accordance with these Terms. You may not: reverse-engineer, decompile, or attempt to derive the source code of the Service except to the extent that mandatory law permits; circumvent rate limits, access controls, or content classifiers; use the Service to build a competing product; scrape or harvest data from the Service except your own; resell or sublicense access; use bots, scrapers, or other automated means to interact with the Service except via APIs we provide; or use the Service in violation of applicable law or these Terms.

8. Third-party platforms and providers

When you connect a third-party platform (Instagram, TikTok, X, LinkedIn, Facebook, YouTube, or any other platform supported now or in the future) you authorise us to act on your behalf in the ways disclosed during the connection flow: posting, scheduling, retrieving metrics, fetching comments, sending replies you approve, and so on. Your use of each connected platform is also subject to that platform's terms of service, community guidelines, and privacy policy. You are responsible for complying with them.

Some Service features rely on third-party AI providers (Anthropic, OpenAI, Google, fal.ai, Kie.ai, Fish Audio, and others — see the Sub-processor list). Each provider operates under its own acceptable-use and content policy. By using a feature that routes a request to one of those providers, you agree to comply with the provider's use restrictions for that request, including policies on prohibited content, attribution, and the use of generated outputs.

9. Subscription, fees, and taxes

9.1 Plans

We offer subscription plans listed on /plans. Each plan grants a monthly allowance of Leivar tokens and a set of capabilities. Token costs for each action are published in-product and may be updated when underlying provider costs change; we will not retroactively re-charge already-consumed tokens at a new rate.

9.2 Billing cycle and auto-renewal

Subscriptions are billed monthly in advance through Stripe. Unless you cancel before the renewal date your subscription will renew automatically at the then-current price. You can view and cancel your subscription at any time via your profile page. Cancelled subscriptions remain active until the end of the current billing period and do not renew.

9.3 Token top-ups

Top-up packs are one-time purchases that add tokens to your balance. Top-up tokens are non-refundable once delivered (see the Refund Policy for the limited exceptions).

9.4 Price changes

We may change the price of a plan or the token cost of an action by giving you at least 30 days' advance notice. If you do not accept the change, you may cancel your subscription before it takes effect; the new price applies only on renewal after the notice period.

9.5 Failed payments

If a renewal payment fails Stripe will retry it. If retries fail your account will move to a grace state during which AI generation and publishing may be suspended. We may downgrade you to a free state or cancel your subscription if payment is not resolved within a reasonable period.

9.6 Taxes

Prices shown do not include taxes unless stated. Where required, we calculate, collect, and remit value-added tax (VAT), goods-and-services tax (GST), sales tax, or other applicable tax via Stripe Tax based on your billing location. You are responsible for any tax we are not required to collect. If you are a business and provide a valid tax-exemption certificate or VAT/GST number we may exempt or reverse-charge the transaction as applicable law allows.

9.7 Free trial

New accounts receive a token allowance to evaluate the Service. No credit card is required at sign-up. Trial features and limits may change; trial-state accounts are subject to the same Terms, AUP, and Privacy Policy as paid accounts.

10. Refunds, withdrawal, and cancellation

See the full Refund & Cancellation Policy. In short: subscriptions cancel at the end of the current period; we do not generally refund unused time after the service has been used; EU and UK consumers have a 14-day right of withdrawal which is lost once they consent to immediate access and begin using the Service (in accordance with the EU Consumer Rights Directive 2011/83/EU Art. 16(m) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 reg. 28(1)(b)); top-up tokens are non-refundable once delivered.

11. Suspension and termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, the AUP, the law, or have created risk to us, other users, or third parties; if we are required to do so by law or by a competent authority; or for non-payment after notice. Where not contrary to law we will give you reasonable advance notice and a chance to cure when feasible.

You may terminate at any time by cancelling your subscription and, optionally, deleting your account from your profile page. Deletion is permanent: it cascades through every user-scoped table, wipes your storage prefix, and removes your authentication record. Some records are retained as described in the Privacy Policy. After termination the licenses you granted in Section 4.2 survive only to the extent necessary for us to fulfil legal, audit, or backup obligations.

Sections 4.3 (representations), 5 (AI Outputs — to the extent of warranties), 9.6 (taxes), 10 (refunds), 12 (disclaimers), 13 (limitation of liability), 14 (indemnity), 15 (governing law), 16 (dispute resolution), 17 (changes), and 18 (general) survive termination.

12. Disclaimers

To the maximum extent permitted by applicable law, the service and all outputs are provided "as is" and "as available", without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement, quiet enjoyment, or that the service will be uninterrupted, secure, or error-free.

We do not warrant that AI outputs are accurate, complete, current, copyrightable, or suitable for any particular use. You assume the risk of relying on them.

Nothing in this Section disclaims or limits any liability that cannot lawfully be disclaimed or limited under the law applicable to you. If you are a consumer in the EU, the UK, Australia, or another jurisdiction whose mandatory consumer laws apply, those laws override anything inconsistent in this Section to the extent they cannot be contracted around.

13. Limitation of liability

To the maximum extent permitted by applicable law, Leivar, its affiliates, officers, directors, employees, agents, and suppliers will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including damages for lost profits, lost revenue, lost data, business interruption, loss of goodwill, substitute services, or cost of cover, however caused and on any theory of liability, whether in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.

Our aggregate liability arising out of or related to these Terms or the service is limited to the greater of (a) the amount you paid us for the service in the twelve months preceding the event giving rise to the liability, and (b) one hundred U.S. dollars.

These limits do not apply to liability that cannot lawfully be limited under applicable law, including liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence (UK / EU), or any liability that consumer laws in your jurisdiction render non-excludable.

14. Indemnification

You agree to defend, indemnify, and hold harmless Leivar, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) Your Content; (b) your use of the Service in breach of these Terms, the AUP, or applicable law; (c) your misrepresentation of consent for any person depicted, named, or voiced in Your Content; (d) your violation of any third party's rights, including intellectual property, privacy, or publicity rights; and (e) your tax obligations not collected by us. We may take exclusive control of the defence and settlement of any claim subject to indemnity, but you remain responsible for indemnity costs.

If you are a consumer this Section applies only to the extent permitted by the law of your residence.

15. Governing law

These Terms and any dispute arising out of or related to the Service are governed by the laws of Canada, without regard to its conflict-of-laws rules. Nothing in this Section deprives a consumer of the protection of mandatory laws of the country of their habitual residence; for EU consumers, the Rome I Regulation (Regulation (EC) No 593/2008) applies and the law of your habitual residence may govern non-derogable provisions.

16. Dispute resolution

16.1 Informal resolution

Before filing any claim, you agree to try to resolve the dispute informally by writing to kamugishaibrah@gmail.com. We will try to resolve the matter within 60 days of receiving your written notice. If we cannot resolve it informally, the remainder of this Section applies.

16.2 Binding arbitration (US users only)

If you are a resident of the United States, you and Leivar agree that any dispute arising out of or related to these Terms or the Service that is not resolved under Section 16.1 will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association under the AAA Consumer Arbitration Rules (available at https://www.adr.org/consumer), and not in court. The arbitrator, and not any federal, state, or local court or agency, has exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of it is void or voidable. The arbitration will take place in the U.S. county in which you reside (or by video-conference) and may be conducted in writing if the claim is small. Either party may bring an individual action in small- claims court instead of arbitration if eligible.

16.3 Class-action waiver (US users only)

You and Leivar agree to arbitrate disputes only on an individual basis, and not on a class, collective, mass, consolidated, or representative basis. The arbitrator may not consolidate the claims of multiple parties. If a court decides that this waiver is unenforceable for a particular claim, that claim (and only that claim) must be severed from the arbitration and brought in court, while the remaining claims continue in arbitration. The Federal Arbitration Act, 9 U.S.C. §§ 1–16, governs the interpretation and enforcement of this Section.

16.4 Right to opt out of arbitration (US users only)

You may opt out of Sections 16.2 and 16.3 by sending a written notice to kamugishaibrah@gmail.com within 30 days of first accepting these Terms (or, for subsequent versions, within 30 days of the change). The notice must include your account email and the statement "I opt out of arbitration." If you opt out, any dispute will be resolved in the courts named in Section 16.5.

16.5 Courts (non-US, opt-outs, and matters outside arbitration)

For non-US users, for US users who opt out under 16.4, and for disputes that may not lawfully be arbitrated, the courts of Canada have exclusive jurisdiction, subject to: (a) consumers in the EEA who may bring proceedings before the courts of their habitual residence under Brussels I bis (Regulation (EU) No 1215/2012) Art. 17–18; (b) UK consumers who have equivalent rights under the Civil Jurisdiction and Judgments Act 1982 as amended; and (c) any other mandatory forum-selection rule of the country where you reside.

16.6 Online dispute resolution (EU consumers)

EU consumers may use the European Commission Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution before a consumer arbitration body and currently do not commit to do so.

17. Changes to these Terms

We may update these Terms. When we do, we will change the "Last updated" date at the top and, for material changes, give you advance notice by email or in-product. If you do not agree to the change, your remedy is to cancel your subscription before it takes effect. Continued use after the effective date constitutes acceptance to the extent permitted by law.

18. General

Severability.If any provision is held invalid or unenforceable, the rest remain in effect, and the invalid provision will be modified to reflect, as nearly as possible, the parties' original intent.

Entire agreement. These Terms, together with the Privacy Policy, AUP, Cookie Policy, Refund Policy, DMCA Policy, and any order forms or supplemental terms applicable to your plan, constitute the entire agreement between you and us with respect to the Service and supersede prior agreements.

No waiver. Our failure to enforce any right is not a waiver of it.

Assignment. You may not assign these Terms or any rights or obligations under them without our prior written consent. We may assign them, in whole or in part, without restriction, to an affiliate or in connection with a merger, acquisition, financing, or sale of assets.

Force majeure. Neither party is liable for failure to perform due to events beyond reasonable control, including acts of God, war, terrorism, civil unrest, labour disputes, embargoes, government acts, internet outages, or third-party service failures.

Headings. Section headings are for convenience and do not affect interpretation.

Notices. Legal notices to us must be sent in writing to kamugishaibrah@gmail.com. Notices to you may be sent to the email address on your account or posted in the Service.

Contact. kamugishaibrah@gmail.com for legal correspondence; kamugishaibrah@gmail.com for billing or product support.